Terms and Conditions
Billing and rentals provided by Photography Services LLC and all payments require the check box to be selected during checkout and acknowledge "you" also referred to as "I" are the card holder making a payment and have fully read and agree to all terms on this page. Do not purchase if you are not the card holder and fully agree. Please email us now if you have any questions at info@theguestbookphone.com
Customer Credit Card Disputes and or Charge Back Requests
Billing and rentals provided by Photography Services LLC: All sales are final and by making payment I agree that if I have any disputes and as a final resolution and full remedy I will only receive a one-time credit voucher for purchases at theguestbookphone.com equal to the amount I paid minus any disputes fees charge to merchant and it will be valid for only 1 year, after one year my credit voucher will expire. All credit redemption must be fully redeemed for a single order and any unused credit will be lost. If I put in a dispute for ANY REASON with my credit card, issuer, provider or my bank, the merchant will send a copy of my one-time credit voucher number to serve as a final resolution and full remedy and my charge back claim will be denied based on these stated terms, and the merchant will receive my full payment made. I also understand any current orders will not be shipped until the dispute is fully resolved and then I can use my voucher credit.
Customer or cardholder must request in writing by email to info@theguestbookphone.com before any credit card disputes are attempted. A cancellation or refund request must be made no later than 24 hours after the transaction by email to info@theguestbookphone.com. The customer’s bank or credit card company must honor and enforce our stated terms and conditions agreed upon at the time of payment and I will only a receive one-time credit voucher for purchases at theguestbookphone.com
You can request credit voucher by emailing us.
Customer or cardholder must request in writing by email to info@theguestbookphone.com for a cancellation or refund request no later than 24 hours after transaction was made and must allow 48 hours for us to respond, if we do not respond, customer must immediately put in the dispute no later than 72 hours after the disputed payment was made using the bank or credit card used otherwise all sales are final and as a final resolution and full remedy, if your phone was never sent with tracking your full payment will be transferred to a 1 time phone rental credit that will be valid for 1 full year , You can request or redeem your credit by emailing us at info@theguestbookphone.com
IMPORTANT: Customer must send back phone with-in 3 days of event date and or no later than 7 days from the delivery date, you must request and save proof of receipt that phone was sent back to us, otherwise you will pay all additional fees. You are responsible to remove any TF memory card from the phone before shipping a phone back. You paid for a phone rental fee and we cannot guarantee any messages will be recorded and we cannot send or retrieve any forgotten TF memory cards or lost guest messages. You are responsible to safeguard your messages and we cannot offer any backups or retrievals or refunds for lost recordings.
Person who made payment by credit card will be considered the "customer" and person responsible for any fees and by making any payment, you agree to the following terms. All phone or rental fees are nonrefundable, the balance due for any "ship to" order is due before we ship any rental, You must request shipment and pay rental at least 7 days before your event date otherwise will lose any credit or past payments. No refunds for any paid rentals, products and fees. 1 time date change allowed and must be within 1 year out. As a final resolution to a customer "paid in full rental" refund request a single $49 will serve as final and complete resolution to all refund or cancel requests. Customer agrees this will be provided and used for any credit card dispute. All requests must include their original invoice and emailed to info@theguestbookphone.com. Must return rental no later than 5 days after delivery date; otherwise, a $99 per a day and any fees will be charged to the card on file or billed to the person of credit card used until we receive return with tracking for proof of return. The following are fees charged to customer or person making payment, $50 Fee for lost return shipping box and customer must provide their all box with protective wrapping around phone, a $150 fee for lost carrying bag for pick-up customers, $400 fee for damaged or broken phone, $999 fee for any lost phone rental. $1999 fee for lost or damaged photoboth rental. Rentals may be equipped with airtag location tracking for safe return of rentals. We are not responsible for any missing audio files as client has full control of memory card. If you purchased a service that has a custom greeting option, you must submit to us no later than two weeks before your event. Otherwise we will preload one of our default greetings. If for any reason, your exact requested phone color is not available we will ship an alternative color. Customer responsible for paying in full all balances of additianl fees and or invoices sent within 14 days. Customer agrees to accept all invoices and or fees costs by the email address they entered on the payment form. Otherwise Customer will be responsible for paying all collection fees and or legal fees and proceedings for Photography Services LLC will take place in Chicago Illinois.
All fees or any remaining amount due must be paid in full atleast 14 days before your event date. All payments, orders and fees are non-refundable. Please only place an order if you are certain as all payments and fees are nonrefundable, if for some reason you accidentally purchase the wrong item or change your mind, you are allowed a max of 24 hours from date & payment time to contact us to request a cancellation by email to info@theguestbookphone.com. If your event date changes or you request a cancellation after the 24 hour change time frame , we will allow a one time credit that must be used within one year of purchase date.
In addition to terms if you entered a date on any online form via this site you agree to return within 3 day for the earliest date you entered and will only drop off at an authorize UPS return center and must request a return receipt from UPS ship site.
We can never guarantee a phone color is available regardless and any phone rental a customer has requested and or paid for, in order to accommodate all orders we may need to send a different phone color, This is highly unlikely but still possible and we reserve the right to provide any alternative phone color as a full remedy to any payment, claim or dispute. If a paid package includesd a custom greeting option, the customer and or payer must email us the audio file at least 30 days before the event date to Info@theguestbookphone.com and text us at (575) 483-7826 to confirm we received and must request a reply from us via text to confirm receipt with-in 2 hours after you send. If you do not follow any of these terms and or if you place an order less than 30 days before your needed shipping and or event date and or failed to send a custom greeting within 30 days, we can never guaranteed the customer will have a custom greeting preinstalled on any phone you receive form us. Your phone may simply provide a beep so a guest can leave a message. You the customer are responsible to ensure you follow all instructions in the shipping box and agree that you are paying for a phone rental fee service and we cannot guarantee how many guest messages if any you may or may not receive and or can access and or save.
Other Disputes or claims
The customer is purchasing a phone rental, and we cannot guarantee any audio messages will be recorded, saved, or provided. The customer is responsible for providing a secure and safe location to receive our shipment, and the customer is fully responsible for the safe return of our phone after the package is delivered. We may use any confirmation it was dropped off by our shipping method to resolve fully, any disputes made by customer that package and or a product was not received, customer is fully responsible for lost or missing packages after delivery. If customer submits a credit card dispute with a bank or credit card, we will use a tracking confirmation from any delivery provider to serve as proof that package was delivered and this will serve as proof that merchant fully fulfilled customer request and product and/or service was received by merchant and the Credit Card and or Bank claims department well deny the Customer claim and approve the merchants dispute and customer will not receive any credit, chargeback, refund or approval for their claim.
Customer Responsibility and Merchant Fee for any non reply by Customer.
Customer is responsible that Email And Phone Number are accurate and the merchant will use this as a communication method. The customer must ensure that they regularly check their voicemails and emails and must reply to any of the merchants request within 24 hours otherwise a shipment will not be sent. If customer fails to respond to any merchant request within 24 hours Customer will be charged a one time fee in the full amount of their purchased price and or the full payment made and customer and or card holder agrees that the fee will be use in place of any purchase of a product or service made to us and no dispute to a bank or credit card can be made.
Additional charges, fees and legal costs for a late returns or undelivered and or lost phone return.
Customer agrees to pay all fees, replacement cost, recovery costs, hired collection agency costs and all legal costs and fees. After we ship a phone with a tracking number or our internal records will serve as proof that phone has been shipped, customer must return with-in 15 days of this date and we are not required to send any additional notification for a request for a return and the customer agrees, they must return no later than 15 days of either the delivery date of any online tracking or our internal shipped records date. We may as a final courtesy, send a text or email requesting the customer ship the phone back, if customer does not reply to our communications, within 30 days the Customer agrees to pay all fees, replacement cost, recovery costs, hired collection agency costs and all legal costs and fees and any legal proceedings may take place in Chicago, Illinois.
By making any payment you agree to all terms above.