Question 1

When will my phone ship and will it arrive on time Nationwide?

Accepted Answer

Great question! All orders normally ship 7-10 days before your event date and provide a tracking number.  If you place an order and do not receive a tracking number 7 days before please call us :)

PRO TIP FOR URGENT EVENTS:  if your event is less than 30 days out, call us before ordering and we will prioritize you  ‭(575) 483-7826‬(tel:+15754837826)

PRO TIP EVENTS30 DAYS OR MORE OUT: if for any reason, you do not receive a tracking number 7 days before your event, call us  ‭(575) 483-7826‬(tel:+15754837826)

Question 2

How will my guest know what to do?

Accepted Answer

It's easy either way, if you book a VIP package, it includes the free table sign with instructions for your guest. Otherwise, we also include a print file you can use if you purchase the DIY Phone or can always create your own. 
https://static.wixstatic.com/media/2c9742_1876ef6a3e934f629c5c6f555d854716~mv2.jpg

Question 3

What is an Audio Guestbook Phone?

Accepted Answer

Our audio guestbook is a digital retro-looking rotary phone that allows your wedding or event guests to leave messages and well wishes at your event. Your guests can speak into our phone and record their message. This creates a unique and interactive way for guests to leave their mark and fond memories of you that you can play back for yourself and share with your future children. Depending on which package you choose from us, we we can include a fun default greeting or we can preinstalled your own custom greeting,  Guests will hear a ring, followed by your greeting and a beep just like the good old days, after they're done, they hang up and their message is automatically saved to the built-in memory card that you get to keep. If you purchase our VIP package, it also includes a cute cream color vintage message player. After your event, you remove the memory card out of the bottom of our phone and can insert it in the message player. We include a free return label to send back just the phone, we give you up to 3 days after your event  to drop off at a UPS center or store.

https://static.wixstatic.com/media/2c9742_05a4fc1b777f4c1884797439fee91006~mv2.png

Question 4

Why Choose Us Over "After The Tone"?

Accepted Answer

Unlike our competitor, we offer the ability to personalize your phone with a custom greeting at no extra charge with the VIP package! Simply send us your custom message within 7 days after making your payment, and we’ll pre-program it for any future event date. In contrast, "After the Tone" does not offer any custom greeting options.

And if you don't have time, we still will include a greeting preinstalled on your phone just like "After the Tone" With the added bonus of receiving a cute vintage player for free when you order from us.

Want to take it a step further? You can turn your recordings into a vintage vinyl record for just $59 using our preferred vendor. There’s no need to spend $149 with “the others” when we provide a more affordable and flexible alternative. You don't have to decide today. You can order the final record after your event, and not pay anything now.

https://static.wixstatic.com/media/2c9742_646451b83e7d409ca315724d9b87d5c2~mv2.jpg

https://static.wixstatic.com/media/2c9742_eab532d5a78843969d9aa8d08d4e3ccc~mv2.jpg

Question 5

Top Question: Can I Add My Own Custom Greeting

Accepted Answer

Absolutely, 
If you purchase the package that includes your own greeting we can pre-install your greeting so you dont have to do anything when you receive the phone. After you place your order, you will receive an automated email or text message, you and your partner can record any greeting on your own smart phone and simply email it to us and you're done. We will be sure to send your phone fully charged and with your custom greeting fully set-up, simply take it out of the box and place it on a table and your done!

Question 6

Which phone package should I choose?

Accepted Answer

If you’re tech-savvy and willing to fully read the instructions on how to add your own custom greeting, and you understand that after your event you’ll need to connect the phone to your computer via USB-C to download all guest messages before returning it — then the DIY option might be for you.
Please note: Ordering the DIY package means you are responsible for charging the phone, printing your own table sign, and programming your greeting yourself.

Our recommendation?
If you can afford the VIP price of $249 and want to be treated like a true VIP, go with the Upgrade Package. It’s a true turnkey service — you won’t regret it. The only thing you’ll need to do is send us your preferred greeting, and we handle the rest.

Quick links:
 • VIP Experience ($249) (https://www.theguestbookphone.com/product-page/request-my-rental-now)
 • DIY – I Can Do Everything ($149) (https://www.theguestbookphone.com/product-page/audio-guestbook-no-custom-greeting-phone-rental-fee)

Question 7

Can I send my custom greeting immediately after I book?

Accepted Answer

Absolutely, after purchasing a qualified service, we understand that you have a thousands things to do, that's why we recommend you just send us your greeting as soon as you can to get it out of the way. Otherwise, just make sure you send your greeting no later than 7 days after purchasing.

Question 8

Do you offer a vinyl record option?

Accepted Answer

Yes! Because we don't like pressuring you to pay upfront you can always purchase a vinyl record later using our preferred vendor for only $59.99 and pay them direct. They also offer  fully customize options to include creating an album sleeve with your photo  (Pay Them Direct After Event)(https://www.printyourvinyl.com)

Question 9

I'm having problems ordering online or checking out

Accepted Answer

We value you as a customer, if you are having any issues with our online ordering or checking out, please call us or text us and let us know or email us if its after hours.
‭(575) 483-7826‬(tel:+15754837826)
or
info@theguestbookphone.com

Question 10

Where can I find reviews on third-party sites?

Accepted Answer

See all our reviews on these trusted sites:

Google Maps (https://maps.app.goo.gl/Djxbhuxzimz5Vw848?g_st=com.google.maps.preview.copy)

Wedding Wire (https://www.weddingwire.com/biz/audio-guestbook-phone-rental/4668dce45390463c.html)

The Knot  (https://www.theknot.com/marketplace/audio-guestbook-phone-rental-chicago-il-2071203)

Question 11

Do you have a customer support phone number I can call or text at anytime?

Accepted Answer

Absolutely, Call or Text us during normal hours 7 days a week.

(575) 483-7826

Question 12

How much is an audio guestbook?

Accepted Answer

We have 3 easy options and all include free shipping $199 and Vip is only $249 with cute vintage player keepsake.

SHOP PHONES (https://www.theguestbookphone.com/shop)

https://static.wixstatic.com/media/2c9742_feb6623f63854e24950c89a23be0cc27~mv2.jpg

Question 13

How do I record and send my custom greeting?

Accepted Answer

Simply use your iPhone and look for the app called "voice memos" we recommend you record in a quiet room with your partner, after you complete the recording,  send us your audio  file, after we receive, we will add a ring to the beginning, so your guest will hear a traditional ring followed my  your greeting.

You will receive your phone fully ready to use with your greeting programed.  After you make your purchase, we will send you a link with examples to give you some ideas before sending us your greeting.

https://static.wixstatic.com/media/2c9742_e814b2877c9e41938f943912fa48318e~mv2.jpg

.

Question 14

What is your default Amy greeting?

Accepted Answer

The Amy default greeting is our most popular, this enables you to do absolutely nothing when you receive a phone, simply take it out of the box and place it on the table and it's ready to go. Makes it easy so you don't have to record your own custom greeting.

Click link to reserve phone or click play button to hear Amy default greeting.

Reserve Amy Greeting Phone (Best Deals $199) (https://www.theguestbookphone.com/product-page/audio-guestbook-no-custom-greeting-phone-rental-fee)
Amy Default Greeting
https://static.wixstatic.com/mp3/2c9742_dd6e15dcd6cd4eeda54c45e133d58495.mp3

Question 15

How do I save the absolute most money on a guestbook phone rental?

Accepted Answer

We get it; we know everyone is on a budget these days, and some people are willing to forgo a few extra features. If you are OK with not getting our cute vintage player and are okay with using our great default greeting by Amy, which thoroughly explains to your guest how to leave a message when they pick up the phone.

To clarify, the cute vintage player is not required; with any service, you can still simply remove the TF Micro card out from the phone and then insert it into an adapter or directly into some computers. Then simply save it and upload it to your Apple Music or music app of choice.

Click link to reserve phone or click play button to hear Amy default greeting.

Reserve Amy Greeting Phone (Best Deals $199) (https://www.theguestbookphone.com/product-page/audio-guestbook-no-custom-greeting-phone-rental-fee)
Amy Default Greeting
https://static.wixstatic.com/mp3/2c9742_dd6e15dcd6cd4eeda54c45e133d58495.mp3

Question 16

Is there a limit on the amount of audio we can record?

Accepted Answer

Our phone has a ton of storage and unlike others, we use a high-quality wave format for recording.  Will Record hundreds of hours of audio (Which is more than enough for the craziest single day event)

Question 17

When do I receive my messages?

Accepted Answer

This is what makes us the best, our phone includes a TF card that you keep, simply remove it from the phone after your event and place it in the free vintage message player we include, which you keep forever, and can listen to whenever you want. We focus on privacy, so you are the only one that has access to your messages. It's also not a bad idea to copy the TF card to your computer as a emergency back up.

Question 18

How do I get a free table sign included with my rental so guests know what to do?

Accepted Answer

Order the VIP package and it  includes a table sign and vintage player by Ordering  HERE (https://www.theguestbookphone.com/product-page/request-my-rental-now)
Otherwise, we can always include a free template and you can print a sign on your own.

Question 19

Do you ship to my city or town?

Accepted Answer

If you are located in any lower 48 states in the U.S, we will ship anywhere free, no matter how small your town is I need to do is follow our easy requirement below.

Easy Customer Responsibility Before Event:
We typically ship orders seven days prior to your event. If you have not received a tracking number by email or text by that time, you must call us and speak with a live representative no later than seven days before your event and we can guarantee you receive on time :)

Question 20

When and How do I return the phone?

Accepted Answer

A return shipping label will be included. You will use the same box we shipped it in, Simply cover the old shipping label with our new return label and drop off at UPS within 3 days after your event date.

Doesn't get any easier than that!

https://static.wixstatic.com/media/2c9742_2c1db017b7d04477b214c659f0caa2e6~mv2.png

Question 21

What is the Vintage Message Player For?

Accepted Answer

Its the cutest keepsake and way to hear your messages, bring on your honeymoon, it can easily travel with you and runs on a built-in rechargeable battery. After you rent our Audioguest book simply remove the microSD card, and insert into the vintage message player that you can enjoy hearing your messages from a cool device. Of course, you can still download all of the messages from the micro SD card to your computer for permanent safekeeping. 
https://static.wixstatic.com/media/2c9742_5ac5f706e9604e2c8a658935b3122a6c~mv2.jpg

Question 22

When will I receive my Audio Guestbook?

Accepted Answer

Your Audio Guestbook is scheduled to arrive 3-6 days before your event and includes a free return label for easy returning. The phone will be fully charged, and if you requested a custom greeting, it will be pre-programmed. Simply remove the phone from the box place on the table with the free sign and remove the safety tape and PHONE will be ready to use. You will even be able to pick it up and listen to your custom greeting and you could hang up before the beep. 
Now it's completely ready for your first guest :)

Question 23

Does it need wall power or a phone line during event?

Accepted Answer

No phone line is needed, and it has a built-in rechargeable battery that lasts for your entire event and then some; it has built-in removable TF card memory and autosaves and creates high-quality wave audio files. After the event, you simply remove the TF card and have instant access to all your messages, simply pop it into your included and free vintage message player that you keep!

Question 24

Where should I put the Audio Guest Book for my event?

Accepted Answer

We recommend it on a welcome table or seating chart table; remember it's battery-operated, so you can move it whenever you want.

Question 25

View Best Package (VIP)

Accepted Answer

View-Vip-Package (https://www.theguestbookphone.com/product-page/request-my-rental-now)